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Terms and Conditions

Terms and Conditions

Please read through our terms and conditions. These are aimed to protect our customers and enable a pleasant shopping experience.

When you place an order:

Please make sure that the email address you provide to us is correct and your mailbox is properly working. All confirmations will be sent to that email address

Please note that

Your cancelation right:
Under the Consumer Protection (Distance Selling) Regulation 2000, you have the legal right to cancel your order within seven working days of receipts of the goods. Please see our return section. However any personalised items that you have approved for printing cannot be returned and do not fall within the above legal obligation.

Privacy and Data Protection
The information you provide on this online store will be held be snailprint only and will not be shared by any third party without your prior consent.

Information you provide:
The information you provide on this site may be held and used by us for any of the following: order processing, administration of customers’ orders and/ or accounts, dealing with enquires or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this website) for sending information to you about our products from time to time.

Disclosure of your information:
We may disclose your information to credit agencies and other people in relation to enquires concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.

Methods of Payment:
Snailprint accept the following payment methods: Visa, Master and Switch Card. \ Paypal

Your payment card will debited immediately. Please note that we reserve the right to check the validity of your card before dispatching any order.

Postage and Packaging:

All products are dispatch via Royal Mail Postal Service and are carefully wrapped to protect your product. All items dispatched are effectively insured for loss or damaged in transit as we send all items – within the UK. So if the item is damaged on arrival or gets lots in the post, don’t worry,  we will offer an immediate dispatch of a replacement item or a full refund. Any damaged item will be replaced after the Royal Mail has concluded their investigation. Any item deliberately damaged and returned will be considered as fraud and will be treated as such.

If your item arrives damaged, please contact us via email at info@snailprint.co.uk so we can start the refund or exchange process. Please hold on to all damaged packaging as an evidence for the Royal Mail. Photographs may be required.

Snailprint can not be held responsible for late or non delivery where the recipients contact details are incorrect or insufficient. Also, we can not be held responsible for failure of the package not being collected from the local Royal Mail office.

Delivery cost and times:

We offer First Class postal delivery within the UK. Any other region post services will be charged separately. This service will include insurance and delivery to your door.

Normal Delivery Time

United Kingdom

1 to 2 days

Continental Europe

3 to 4 days

Other countries

7 to 9 days

If you require an urgent service and delivery we can arrange special delivery for you. Please email your request and we will confirm the delivery time and price for special delivery.

Customs, Excises and Taxes:

Although we have dealt with most excises and taxes before dispatch your item, please note that you are ultimately responsible for your countries’ customs declarations, duties, excises and taxes. If in your country applies these taxes and/or excises, please be aware of them beforehand. Customs clearing can take from one hour to a few days to clear.  Should you feel this could be a problem, please email your request and we will try to confirm with the customs of your country.

Returns:

We are complaint with the Consumer Protection (Distance Selling) Act 2000, which provides a 7 working day return guarantee. Please note our return policy applies only for catalogue* items excluding any items have been personalised according to consumers’ specifications through Snailprint. (In accordance with Consumer Protection – Distance Selling Regulations 2000 – article 13 c)

*Catalogue item is defined in this document as an item that has not been personalised, altered or made to customers’ specifications through Snailprint.

If in the unlikely event you wish to return or exchange a catalogue item within the seven day legal period you must contact us via email at info@snailprint.co.uk or by phone at: +44 (0) 1788 542631 within 2 working days of your receipt of the good declaring your intention to return the item, then you’ll be given a “return code” by a member of our customer service team. This code has to be displayed on the outside of the packaging.

The purchased Item has to be returned as follows:
 

You will not receive your postage cost of return, except when the items are returned due to our own fault. In this case, please send the original (no photocopy) receipt for your postage along with the returned item.

Please send your returned items to: Snailprint, Returns Department, 7 Braunston Place, Rugby, Warwickshire CV22 5JZ.

Returns must arrive at Snailprint within 7 working days of receipt of the goods.

Your refund will be made to your credit, debit card or your original payment method as soon as we receive the returned order in pristine condition.

Disclaimer

All information within our diaries is correct at time of going to print. We can not be held responsable for any changes in show date and venues once the item has been printed.

Intellectual Property Rights:

Copyright:

The material on this site is protected by copyright throughout the world and is owned and operated by Snailprint. Designs and Images found in this website are not in the public domain and may NOT be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any mean unless expressly agreed by ourselves in writing. Any person, partnership, firm, company or nominee who uses any of the  images appearing on this site or associated sites in any way manner or format, in part or in whole or plagiarize any of the images or format, whether by way of design or otherwise will be guilty of committing a copyright offence, which will result in legal action being taken by Snailprints Legal Department.

Jurisdiction:
Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.